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[email protected]
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FAQs

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Are your products safe?

All products are made from natural ingredients and come from Europe and USA. They are made in GMP (Good Manufacturing Practice) certified and FDA (U.S. Food Drug Administration) registered facility.

Can I order from outside Singapore?

Yes, we do send overseas! Worldwide delivery rates will be based on the “Zone” that you are in. Rest assured, we are offered the best competitive rates by our freight partners!

Can I pay COD?

For Singapore customers, we are going to offer self-pick up locations. Please contact us for more details.
For overseas clients, we only accept online payment.

Do you send overseas?

Yes, we do send overseas! Worldwide delivery rates will be based on the “Zone” that you are in. Rest assured, we are offered the best competitive rates by our freight partners!

How do I check my order status?

When you order an item, you will receive a confirmation of your order by mail. If you have an account with us, you can also log in to see the status of your order. Otherwise, write to us conveniently via

  1. Fill up the Contacts form in the website menu
  2. SMS or Whatsapp us at +65 9229 2649
  3. Email to [email protected]
How long does the delivery take?

Depending on location, Singapore will be the fastest. We seek to deliver the products safely into your hands within 48 hours. For overseas customers, 5 – 21 business days as we are unable to control external shipping timings.

How secure is payment by credit card?

All payments are encrypted with the highest level of security. The solution is “Verified by paypal™”, which is the most popular online payment mode of today.

I am pregnant / breast feeding. Can I take slimming products / natural medicine?

Slimming Products / Natural Medicine should generally not be used by pregnant or lactating women. Why most people do not recommend such remedies for pregnant women is because of lack of research in this area, but we want to emphasize that there are no reports of adverse effects on our products.

I have not received the item I ordered, what do I do?

Write to us conveniently via

  1. Fill up the Contacts form in the website menu
  2. SMS or Whatsapp us at +65 9229 2649
  3. Email to [email protected]
I have questions about my order. Where do I go?

Write to us conveniently via

  1. Fill up the Contacts form in the website menu
  2. SMS or Whatsapp us at +65 9229 2649
  3. Email to [email protected]
I see that the money is deducted from credit card, but I have not received my items. How can this be?

Delivery varies depending on your location, if you have any questions, please do not hesitate to contact us.

Write to us conveniently via

  1. Fill up the Contacts form in the website menu
  2. SMS or Whatsapp us at +65 9229 2649
  3. Email to [email protected]
I want to send the goods to another place. Can it be done?

Yes. You can enter their own name and state the delivery address.

If I have previously ordered goods through oxytarm-ap.com, do I need to go through the same procedure ?

We take care of your personal information so that when you order again, they will automatically be shown when you enter your e-mail address and password. For security reasons, we do not keep any credit card details.

Is payment made immediately after I order?

For security reasons, the amount is allocated to us the same day that you have ordered. This is done securely via PayPal, any payment disputes or issues can be raised directly with us or PayPal.

What about my credit card information?

We do not store any credit card information. It is encrypted when payment is done with PayPal™ – no one has access to it. We do not accept credit card information over the telephone.

What happens if the product I ordered is out of stock?

You will be contacted by phone and/or email when we process your order. However, due to our smart intelligent cloud based inventory system, this happens rarely.

What payment options do I have?

For all orders, we accept both Visa and Mastercard via PayPal™ or you can make a direct deposit to [email protected] (via PayPal™.)

For Singapore orders,
Direct Bank transfers are also available via two methods
POSB Savings account : 130347266
or
UOB Current account: 3413028025

For International TT,
Payment shall be made to OXYTARM ASIA PACIFIC’s bank account
Name of Company: Oxytarm Asia Pacific Pte Ltd
Bank Account: United Overseas Bank
80 Raffles Place UOB Plaza One
Singapore 048624
Account Number: 341-302-802-5
Swift Code: UOVBSGSG

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